Customer Information
Customer Information Guides
Getting Connected
Customer Tariffs
Customer Codes
Tips & Advice

Complaint Procedure
Home > Customer Information Centre
Customer Information Guides

The Authority’s has published 3 booklets in our “How Can We Help You” series, featuring the specially developed characters Munir and Munira. These are

Customer problems and disputes
 This booklet explains the procedure for resolving problems and complaints.
Know your rights as a customer
 This booklet explains customers rights in relation to their electricity supply.
Guide to determinations
 This booklet describes the formal legal Determinations made by the Authority to resolve disputes between customers and their electricity suppliers and illustrates the Authority’s decisions and how these can be applied to similar cases in simple, customer friendly terms.